All orders are processed within 1 to 5 business days, excluding weekends and public holidays. Because every piece is handmade, some items may take longer during busy periods or market season. If there is a delay we will contact you directly.

You will receive a confirmation email once your order has been dispatched.

Delivery rates

Free delivery on all orders over R800.
Orders under R800 are charged a flat R90 for delivery anywhere in South Africa.

Couriers and delivery times

We deliver nationwide using The Courier Guy and Aramex. The courier used for your order depends on your delivery area, and we will select the service best suited to your address.

Once dispatched, delivery usually takes:

• Main centres: 3 to 5 business days
• Outlying and rural areas: 5 to 7 business days

Tracking details are sent by email and SMS as soon as your parcel is collected, along with the name of the courier handling your delivery.

Delivery addresses

We cannot deliver to Post Office boxes. Please provide a physical street address where someone will be available to receive the parcel during business hours, Monday to Friday. A signature is required on delivery.

A business or work address is often the safest option.

Incorrect addresses and failed deliveries

Please check your delivery address carefully before completing your order. If a parcel is returned to us because the address was incorrect or nobody was available to receive it, a further delivery charge will apply before it can be sent again.

Collection at markets

If you are attending one of the markets or shows we exhibit at, you are welcome to collect your order there at no charge. Select this option at checkout or contact us before placing your order, and we will confirm the dates and arrangements with you.

Delays

Delivery times are estimates provided by our couriers and are not guaranteed. We are not responsible for delays caused by weather, load shedding, strikes, public holidays or other circumstances outside our control. We will always keep you informed if we are made aware of a delay.

Damaged or lost parcels

All parcels are carefully packaged and insured in transit. If your order arrives damaged, please contact us within 48 hours of delivery with photographs of the packaging and the item so we can resolve it with the courier.

If a parcel does not arrive within the expected timeframe, contact us and we will trace it with the relevant courier on your behalf.

Returns and exchanges

Please see our Refund and Returns Policy for full details on returns, exchanges and cancellations.

Contact

Email: info@creativepearls.co.za
WhatsApp or phone: 083 591 9018