Privacy Policy

Creative Pearls — Privacy Policy

Last updated: September 12, 2025

Creative Pearls ("we", "our", or "us") operates the website and online store at creativepearls.co.za (the “Site”) to offer handcrafted freshwater pearl jewellery and related services (the “Services”). This Privacy Policy explains what personal information we collect, how we use and share it, your rights, and how to contact us. By visiting or using the Site or making a purchase, you accept the practices described here.

1. Personal information we collect

Depending on how you interact with the Site, we may collect:

  • Contact details: name, billing & shipping addresses, phone number, and email address.

  • Transaction and payment information: order details and payment confirmations (payment data is processed by our payment provider; we don’t store full card numbers).

  • Account data: username, password, preferences and saved addresses.

  • Device & technical data: IP address, browser and device type, pages viewed, referral and activity on the Site.

  • Communications: messages you send to our support team or notes left during checkout.

2. Where we get your information

We collect information:

  • Directly from you (account creation, checkout, forms, customer service).

  • Automatically when you use the Site (cookies and similar technologies).

  • From service providers we work with (payment processors, shipping carriers, analytics).

3. How we use your personal information

We use personal information to:

  • Provide and fulfil orders, process payments, arrange shipping and handle returns/exchanges.

  • Maintain and manage your account and order history.

  • Personalize and improve the Site, product recommendations and your shopping experience.

  • Communicate with you about orders, account activity, changes to policies, or customer service inquiries.

  • Send marketing and promotional messages where you have consented (you may opt out at any time).

  • Detect and prevent fraud and maintain Site security.

4. Sharing & disclosure

We may share personal information with:

  • Service providers who help run the Site (payment processors, shipping partners, hosting, email and analytics providers).

  • Third-party advertising and marketing partners to provide personalized ads (where permitted).

  • Legal and regulatory authorities when required by law, or to protect rights and safety.

  • In connection with a business transfer (sale, merger or asset transfer), subject to confidentiality protections.

5. Relation to Shopify (and other platform providers)

Our Site may be hosted on or use services from third-party platforms (for example, Shopify). These providers process certain personal information on our behalf in order to deliver the Services. Please review the third party’s privacy notices for additional details about their processing and the rights they may provide.

6. Cookies and similar technologies

We and our service providers use cookies, web beacons and similar technologies to operate the Site, remember your preferences, analyze trends, and serve relevant ads. You can refuse cookies via your browser settings, but disabling cookies may affect Site functionality.

7. Children's privacy

The Site is not intended for children. We do not knowingly collect personal information from minors. If you believe a child has provided personal information, contact us and we will take steps to remove it.

8. Security & retention

We use industry-standard safeguards to protect information, but no system is completely secure. We retain personal information only as long as needed to provide Services, comply with legal obligations, resolve disputes and enforce agreements. We will securely delete or de-identify information when no longer needed.

9. Your rights and choices

Depending on your location, you may have rights such as:

  • Accessing the personal information we hold about you.

  • Requesting correction, deletion or restriction of your personal data.

  • Objecting to certain processing (including targeted advertising).

  • Requesting data portability.
    To exercise these rights, or to opt out of marketing, contact us using the details below. We may require verification of identity before fulfilling requests.

10. Third-party links

The Site may contain links to third-party sites (social media, payment pages, partner stores). We are not responsible for their privacy practices — please review their policies before sharing personal information.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect changes. Substantial changes will be posted on the Site.

12. Contact us

If you have questions, want to exercise your rights, or want us to delete information, contact:

Creative Pearls
Email: info@creativepearls.co.za